Are your face masks adjustable?
All LUDORE masks have adjustable elastic ear loops and moldable nose bridges for a secure, comfortable fit.
What are your face mask sizes?
L: The adjustable nature of these masks allows the Large size to fit most men. Please see measuring chart below.
M: The adjustable nature of these masks allows the Medium size to fit most women and some men. Please see measuring chart below.
S/Kids (Petite/Kids): The adjustable nature of these masks allows the Petite/Kids size to fit most small women with refined faces and most children ages 7 and up. Please see measuring chart below.
If you have questions about sizing, shoot us an email: email@example.com or reach out to us on IG: @shopludore - we'd love to help you find the right fit.
Can I wash my LUDORE face mask?
Yes. Please hand wash your mask after each use in luke warm water. If your mask has silk or rayon in the contents we recommend cool water to prevent shrinking. Wash separately from other colors. Do not wring. Air dry.
What are your dog bandana sizes?
Below, please find the appropriate size chart for the collection from which the bandana you are sizing is from. Please note that the Cognac Vegan Leather Bandana has its entirely own size chart.
Tie Dye Collection plus Scarlet and Sky Bandana Sizing:
XS/S: The adjustable nature of our bandanas allows the medium/large size to fit most dogs with necks measuring 10" - 15". Bandanas are designed to be tied on. Rolling the top is suggested to achieve the desired hang length.
M/L: The adjustable nature of our bandanas allows the medium/large size to fit most dogs with necks measuring 16"- 25". Bandanas are designed to be tied on. Rolling the top is recommended to achieve the desired hang length.
Winter Collection Bandana Sizing (except the Cognac Vegan Leather Bandana):
S: Fits neck sizes up to 13".
M: Fits neck sizes up to 17".
L: Fits neck sizes up to 25".
Cognac Vegan Leather Bandana Sizing:
S: Fits neck sizes up to 9".
M: Fits neck sizes up to 14.5".
L: Fits neck sizes up to 20".
How do I fit LUDORE bandanas to my dog's neck?
LUDORE bandanas are meant to be hand tied and double knotted for a secure fit. We suggest rolling or folding the top of the bandana till you have the desired amount of hang in the front and then tying off the ends at the top of the neck.
What countries does LUDORE ship to?
We ship to most countries internationally!
How much does shipping cost?
U.S.A. orders ship standard at a flat rate of $4. Receive free standard shipping within the U.S.A for purchases of over $30. International shipping is calculated at checkout based on weight.
What is your processing time?
Orders will process and ship within 3-7 business days. If you need your order sooner, please reach out to us first and we will do our best to ship it out right away.
Where are your products shipped from?
Our products are handmade with love and shipped directly from our Washington state design studio.
Will I be charged international duties/and or taxes?
We wish we could give you an exact answer, but international shipment duties, taxes and fees are based on the value of your order. The amount will be determined by customs and is dependent on the destination's tax and valuation method.
The product or size I want is out of stock. Will you be restocking and when?
Please send us an email to firstname.lastname@example.org and we can give you an idea of if and when the item will be back in stock.
What is your return/exchange policy?
All items are final sale, non exchangeable and non refundable due to hygienic and made to order reasons. If there is an error with your order, please contact us so we may help resolve the error: email@example.com
Can I change or cancel an order after it's been placed?
If you need to make a change to your order (size, style or color), please email us within 12 hours of your order being placed and we will do our best to accommodate your change. We are unable to adjust prices after checkout and payment. Unfortunately, we are unable cancel your order once it's been placed.
Will you share my photo on social media?
We love to see our customers in LUDORE! Tag our social media accounts (@shopludore on IG, TikTok and FB) for a chance to be featured.
How can I become a brand model/LUDORE influencer?
If you have an Instagram with 20k+ followers or TikTok with 100k+ followers, we'd love to chat about our influencer program.